Privacy policy
What personal data we collect on this website, what we use it for and how you can exercise your rights.
Who the data controller is
The data controller is Luxor Marbella. You can write to us at info@luxormarbella.com or call us on +34 603 60 55 43.
What data we collect
Only what you give us when you request a quote: name, phone number, email address if you provide one, the area where the property is, the service you are interested in, when you need it, anything you choose to tell us in the message, and whether or not you agree to receive marketing communications. Your request also tells us the language in which you used the website.
If you contact us by WhatsApp, by email or by phone, we will process the data you provide through that channel.
What we use it for
- To respond to your request and prepare a quote for you.
- To send you marketing communications from Luxor Marbella, only if you tick the relevant box.
Legal basis
We process your data because you send it to us so that we can prepare a quote for you (pre-contractual steps taken at your request) and with your consent. Marketing communications are based solely on your consent, which you can withdraw at any time.
How long we keep it
For as long as we are handling your request and, after that, for as long as necessary to deal with any legal liabilities. If you agreed to receive marketing communications, until you withdraw your consent.
Who it is shared with
We do not pass your data on to third parties, unless we are legally required to. The website form does not store your data in a database: it sends it to us by email. Our hosting and email provider is Hostinger, which acts as data processor.
If you choose to message us on WhatsApp, that service is provided by Meta under its own terms and privacy policy.
Your rights
You can exercise your rights of access, rectification, erasure, restriction of processing, objection and data portability by writing to info@luxormarbella.com. If you feel we have not dealt with your request properly, you can lodge a complaint with the Agencia Española de Protección de Datos (Spanish Data Protection Agency, www.aepd.es).